The TURN-KEY SOLUTIONS team has determined that using a Version 8.0 SER Call Processing System (CPS) for our telemarketing will give us the best opportunity to be successful on your campaigns.
The SER CPS is a robust and reliable call management system that combines powerful predictive dialing, voice detection and switching technologies with sophisticated inbound and blended features.
The CPS server software was ported to Linux. As a result of the Linux port, the process of upgrading a contact center from a pre-8.0 CPS version to the current CPS version is more complex than standard upgrades. In addition, several existing CPS features were modified to support Linux.
The features that make this system most valuable to our clients are the reporting capabilities. With the SER system we can produce virtually any report that you desire. The system provides over 14 real-time statistics and 12 standard reports that show campaign activity over a user-defined time period.
The CPS provides true multi-tasking. It features modular design, sophisticated script writing, comprehensive real-time statistics and summary reports, reliable answering machine detection and multiple campaign modes. Special features include validation campaigns, quota control, on-line record filtering, digitized message playback, do-not-call record tagging and many more.
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